Wreckage of crashed Polish government airliner in the snow

Ground Handling Agent

Emergency Planning / Response Template

Catastrophic (Mass Fatality) Aircraft Accident / Aviation Disaster etc.

The ‘Challenge’

Ground Handling  Agents / Operators (GHA) are somewhat unique from the aviation crisis / emergency  response planning viewpoint, as they (GHAs) typically have 3 sets of associated requirements to meet i.e.

  • those of the parent airport (at which any particular GHA is based / operates)
  • those of client aircraft operators (passenger airlines in the main) ……… +
  • their own (GHA) requirements

These requirements can sometimes be incompatible – to a greater or lesser degree (and thus difficult for the GHA to achieve) – typically due to the historical lack of the required standardisation / co-ordination between airports, aircraft operators and GHAs – in this vital area

In fact, (and until relatively recently), there had not been any ‘international’ compulsion on aircraft operators and GHAs to prepare and practise such emergency response plans at all – yet alone jointly / together. (Although many airlines did so of course – but typically in an unregulated, un-coordinated and non-standardised manner. Unfortunately, the same cannot be said for the vast majority of GHAs)

ICAOs (International Civil Aviation Organisation) Safety Management System (SMS) and other related requirements + IATA‘s (International Air Transport Association) IOSA / ISSA audits etc. are now gradually improving this situation for airlines / aircraft operators. Similar applies (for GHAs) in the shape of appropriate elements of IATA’s ‘Airport Handling Manual’ (AHM) + its inclusive ‘Standard Ground Handling Agreement’ (SGHA) section and associated ‘Ground Operations Manual’ (IGOM) + the (IATA’s) ‘ISAGO audit’ for GHAs

In marked contrast, commercially licenced airports are typically required (and have been for many years) to prepare and practice (exercise) airport emergency plans – AEP. However, and despite the best efforts of ICAO, ACI (Airports Council International) and others – there is still no viable degree of effective, worldwide AEP standardisation yet evident. This situation is unlikely to change (as at 2023) anytime soon

This latter (lack of effective AEP standardisation worldwide) is a major source of frustration for aircraft operators (typically passenger airlines) needing e.g. to customise their own ERPs to the AEPs of EACH regular destination airport (station / out-station) to which they operate  i.e. hundreds of different, destination airports (and thus different AEPs) in the case of some of the larger airlines. (In this context only, the largest such airline [as at 2022] internationally was Turkish Airlines – with around 310 different destinations – almost 250 being international [i.e. outside of Turkey itself])

Some (but by no means all) aircraft operators already understand that their own ERPs must be modified / customised to the AEPs of each and every regular destination airport which they serve. To do this for a large airline network (such as Turkish Airlines) involves an immense amount of work, training, exercising and maintenance etc. Accordingly, some (too many) aircraft operators ignore or only pay ‘lip-service’ to this vital requirement

In such matters the GHA is often in the unenviable ‘between a rock and a hard place’ situation of trying to manage the (often widely differing) ERP requirements of client aircraft operators with those of the appropriate (GHA’s) parent airport AEP

The problem is compounded further if the GHA also (rarely as at 2024) has its own emergency response plan in place for its parent airport (a very small number do – the vast majority don’t). And yes – in such circumstances it is always the requirements of the parent AEP which MUST typically override

But what if the parent AEP is not ‘fit for purpose’ in the first place? (and there are many which are so unfit [or even non-existent] – despite the associated, mandatory airport licencing requirements already referred to further above)!!!

Solutions and Services

Ground Handling Agent – Emergency Planning / Response Template

For a GHA to come up with all-round acceptable solutions re the planning and response to a catastrophic aircraft accident type situation, whilst adequately accounting for the requirements of both aircraft operator (airline) clients and parent airports (and possibly itself [i.e.the GHA] also), requires considerable expertise, diplomacy, time and effort

Should you feel that you need assistance in this task – please do contact us as the AERPS consultant has considerable experience & expertise in this rather ‘complex’ area

Note 1 – for a full explanation of the term ‘catastrophic aircraft accident’ as used in parts of this website – please see the appropriate definition found in the glossary in appendix N (page 73) of the (separate) document found HERE

Note 2 – a very comprehensive, FREE guideline document – for preparing all aspects of a GHA catastrophic aircraft accident ERP can be found HERE

Note 3 – for a FREE guideline as to how GHAs may better prepare for / manage aircraft incidents (in contrast with aircraft accidents) on behalf of client airlines – click HERE

Note 4 – for a FREE guideline as to how GHAs may audit a ‘parent airport’ AEP – on behalf of a (that GHA’s) customer airline (latter not having own staff at said airport) – click HERE

 Please contact us if a WORD version (of any of our PDF documents found on this website) is required. You are reminded of the terms and conditions regarding use of same

Stylised view of symbols representing various Ground Handling Agent jobs at an airport
GHA – AIRCRAFT ACCIDENT

Comparing aircraft operator (airline), airport and GHA emergency response plans (for the catastrophic [mass fatality] aircraft accident / aviation disaster type situation) it is the latter’s plan which is the most difficult to write, produce and operate, for a number of valid reasons

See opposite (Read more …) for why this situation exists for GHAs + how the AERPS consultant can provide appropriate solutions to successfully achieve what is required